Terms and Conditions – Last updated October 2020
All patients are required to provide contact details; including address, telephone and email in order to secure an appointment.
All clients will complete a Medical history form at their first appointment, this is necessary to inform the consultation and treatment planning process.
All information will be treated as confidential and protected in accordance with Data Protection legislation Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us. You may choose to remove yourself from our mailing list at any time, by unsubscribing.
New Patient – Telephone Consultation
Whilst telephone consultations are discouraged, we acknowledge some circumstances when this service may be helpful; particularly for our patients who will be travelling long distance. New patients, seeking advice from a practitioner in a telephone discussion, require a diary appointment of 30 minutes. Patients must call the clinic at the time agreed. A charge of £50 is made, payable in advance.
Please provide as much notice as possible, if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary.
When diaries are particularly busy, we may take a nominal deposit, of £50 for the aesthetician, refundable on attendance if f your booking to mitigate missed appointments.
Goddess Aesthetics operates a 48-hour cancellation policy. If you do not attend a booked appointment, and fail to advise us in advance, the £50 non-refundable booking fee will be charged to make another appointment. If we hold a deposit on account this will be forfeited.
If you are undergoing a course of treatment as part of a package, and fail to attend or do not provide 48 hours’ notice of cancellation or change, the treatment will be forfeited. Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.
Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment at 2-3 weeks, no additional treatment or ‘top up’ is provided once the review period of 2-3 weeks has passed. New patients are seen for consultation and assessment; treatment is not recommended on the first visit, to allow adequate cooling off period, but may be provided if the patient and practitioner deem suitable.
We do not treat children or young adults under the age of 18 without prior arrangement.
Please do not bring children to the clinic unless they are old enough to be left unsupervised. Children will not be allowed to accompany you into the treatment rooms.
You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.
Payment is taken, in full at the time of treatment.
The clinic accepts cash, or major debit and credit cards. A discretionary deposit will be taken for some treatments. Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of; consultation and assessment provision of information and advice safe treatment with evidence based products follow up appointments and aftercare advice and support as appropriate Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.
All packages if offered are to be paid in full before treatment commences.
All packages and treatments are non-refundable and non-transferable.
Lipofirm pro packages should be used within 3 months from the date of purchase. Please contact us for further information.
If a client fails to arrive for their appointment, or provides less than 48 hours’ notice of cancellation, the session will be deducted from course.
if you are asked to send a deposit or a part payment of your treatment total this is non refundable due to the fact that products would have been purchased and prescribed solely for your use. The cost of these products will then be deducted from the amount paid prior to treatment with the balance being payable on the day of treatment.