Terms of Service

An appointment is confirmed when you and Goddess Aesthetics agree a specific appointment date and time, whether in person, by telephone, through our booking system, or by email, text message or WhatsApp.

A message agreeing to an offered date and time, such as “yes”, “that works for me” or “I can do that date and time”, confirms your acceptance of that appointment, provided the appointment details are clear from the conversation.

Once agreed, your appointment is reserved for you. No further confirmation or reply to a reminder is required. An appointment expressly described as provisional remains provisional until confirmed.

Any reminders we send are a courtesy. Your booking remains confirmed whether or not you receive, read or respond to a reminder. Please record your appointment details and contact us promptly if anything is incorrect or unclear.

You must give at least 24 hours’ notice before your appointment’s scheduled start time to cancel or reschedule without a cancellation charge.

Please contact the clinic directly by telephone, email, text message or WhatsApp using our published contact details. For written messages, notice is measured from when your message reaches our account, rather than when we read it. If you cannot reach us by telephone, please send a written message.

Requesting a different appointment does not automatically cancel your existing booking. Please clearly identify the appointment you wish to cancel or change.

Cancelling or rescheduling with less than 24 hours’ notice, or failing to attend a confirmed appointment, will result in a cancellation charge reflecting the loss reasonably incurred by the clinic, up to the full price of the booked appointment.

We will take account of costs saved and any replacement booking that reduces our loss. We will explain the calculation on request.

For appointments booked as part of a prepaid course, a late cancellation or missed appointment will normally result in one session being deducted from your remaining course, subject to the loss assessment above.

The maximum deduction will be the value of one session at the rate paid within your course. Where our loss is lower, we will reduce the deduction accordingly and retain any remaining value as credit towards your course.

We will not deduct a session and charge a separate cancellation fee for the same appointment.

If an emergency or exceptional circumstance prevents you from attending, please contact us as soon as possible. We will consider the circumstances individually when deciding whether to reduce or waive a charge.

If we cancel your appointment, no cancellation charge or course deduction will apply. We will offer an alternative appointment or a refund of the amount paid for that appointment, including its session value within a prepaid course.